Shipping policy

PROCESSING

Orders are typically processed within one business day. Once your order has shipped, you will receive an email with tracking information.

SHIPPING TIMES

Standard shipping typically arrives within five to seven business days. Expedited shipping options are available at checkout for eligible orders.

Orders containing Mirrette Matches or The Complete Ritual ship via UPS Ground only and are not eligible for expedited shipping.

Shipping times are estimates and begin once your order has been processed and shipped.

Orders with more than one item may ship in separate packages, each with its own tracking information.

SHIPPING RATES

Shipping rates are calculated at checkout based on your order and delivery location.

INTERNATIONAL SHIPPING

We currently ship within the United States only.

ORDER TRACKING

Once your order has shipped, you will receive an email with tracking information.

DAMAGED OR LOST ORDERS

If your order arrives damaged or incorrect, please contact orders@mirrettefragrances.com within seven (7) days of delivery with your order number and photographs of the item, and we will arrange a complimentary replacement.

If your order appears to be lost in transit, please contact orders@mirrettefragrances.com with your order number so we can assist you.

If tracking shows your order as delivered but you have not received it, please check around your delivery address and with others in your household, then contact orders@mirrettefragrances.com within seven (7) days of the delivery date. We will review the carrier's tracking and delivery information and may open a claim with the carrier. We will not deny a claim solely because tracking shows the order as delivered. Once we have completed our review, we will determine whether a replacement or refund is appropriate.