Frequently Asked Questions

Everything you need to know about your Mirrette candle.

Candle Care

How should I care for my candle?

For the first burn, allow your candle to burn for approximately three to four hours. Before each subsequent burn, trim the wick to ¼ inch. Always place the candle on a level, heat-resistant surface away from drafts, and allow the wax to cool completely before relighting. For best results, we recommend burning for no longer than four hours at a time.

What is the burn time?

Our 9.5 oz candles offer a burn time of up to 65 hours.

Our Candles

What are Mirrette candles made from?

Each Mirrette candle is hand-poured in the United States using our proprietary soy wax blend and a lead-free cotton wick.

How are Mirrette fragrances created?

Each fragrance is thoughtfully composed using fine fragrance ingredients selected for their quality and character. Our fragrances are phthalate-free and formulated in accordance with IFRA standards.

Can I reuse the vessel?

Yes. Once your candle has finished burning, the vessel can be carefully cleaned and repurposed as a decorative object.

Shipping

When will my order ship?

Orders are typically processed within one business day. Once your order is on its way, you'll receive an email with tracking information.

How long does shipping take?

Standard shipping typically arrives within five to seven business days. Available shipping options will be displayed at checkout.

Do you ship internationally?

We currently ship within the United States only.

Returns

What is your return policy?

Due to the nature of our products, we do not accept returns or exchanges. If your order arrives damaged or incorrect, we would be happy to arrange a complimentary replacement.

What if my order arrives damaged?

Please contact us at orders@mirrettefragrances.com within seven (7) days of delivery, including your order number and photographs of the item. We would be happy to arrange a complimentary replacement.

How are refunds processed?

If a replacement is unavailable, a refund will be issued to your original form of payment. Please allow five to seven business days for processing, with additional time depending on your financial institution.

Contact

Press & Creator Inquiries

press@mirrettefragrances.com

Wholesale Inquiries

wholesale@mirrettefragrances.com

Still have a question?

We'd love to hear from you.

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